Return Window

We accept eligible change-of-mind returns within 14 days of delivery. Items must be unworn, unwashed and have their original tags attached. This change-of-mind return window does not limit any rights you may have under the Australian Consumer Law.

Exchanges

Because our drops are produced in limited quantities, exchanges for a different size are subject to availability. Contact us as soon as possible if you need a different size. For an approved change-of-size exchange, the customer is responsible for the cost of returning the original item and the shipping cost for sending the replacement item. Any replacement shipping charge will be confirmed before the replacement is dispatched.

Change-of-Mind Exclusions

• Items marked Final Sale
• Worn, washed or altered items
• Items without original tags

These exclusions apply only to change-of-mind returns and do not exclude remedies available under the Australian Consumer Law.

How to Start a Return

1. Email redeoriginals@gmail.com with your order number and reason for return.
2. We will confirm eligibility and provide return instructions.
3. Once the item is received and inspected, an approved refund or exchange will normally be processed within 5–7 business days.

Return Inspection and Eligibility

All returns are assessed after the item is received. To qualify for a change-of-mind refund, the product must be unworn, unwashed, unaltered and returned with its original tags attached.

• We may request your order number, reason for return and supporting photographs before providing return instructions.
• A change-of-mind return may be refused if the item shows signs of wear, washing, alteration, stains, damage, strong odours or missing tags.
• Refunds are approved only after the returned item has been inspected and confirmed as eligible under this policy.

These inspection conditions apply to change-of-mind returns only. They do not exclude or restrict remedies available for genuinely faulty, damaged, incorrect or misdescribed products under the Australian Consumer Law.

Refunds and Shipping Charges

Approved refunds are issued to the original payment method. For an approved change-of-mind return, the refund covers the purchase price of the returned product, including any GST included in that price. Original delivery charges are not refundable and return postage is the customer’s responsibility.

Where a return request relates to an item that is faulty, damaged, incorrect or not as described, the matter will be assessed in accordance with the Australian Consumer Law. Any return-postage reimbursement or other shipping-related remedy will be considered after assessment and where required by law.

Customs duties, import taxes or clearance fees paid directly to an overseas authority, carrier or other third party cannot be refunded by RED E Originals. You may need to contact the relevant authority or provider about those charges.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, incorrect or materially different from its description, contact us as soon as possible with your order number and supporting photos. We will assess the issue and provide the remedy required under the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.