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FAQ

Frequently Asked Questions

Are RED E Originals drops limited?

Some releases may be produced in limited quantities. If an item is limited or will not be restocked, this will be stated on its product page or in the drop announcement. Availability is not guaranteed until checkout is completed.

What sizes do you carry?

Available sizes vary by product. Check the size options and measurements on the individual product page and read our Size Guide before ordering.

What fabric do you use?

Fabric composition, weight and care requirements can vary between products. Confirm these details in the description of the item you are purchasing.

Where do you ship?

We currently ship within Australia. State-based Standard, Express and free-shipping thresholds are listed on our Shipping Information page.

Can I return or exchange an item?

Return eligibility depends on the reason, timing and condition of the item. See our Returns & Exchanges policy for the complete process and your rights under the Australian Consumer Law.

How do I track my order?

When tracking is available, the shipping confirmation email will include the carrier and tracking number or link. You can also review your order status in My Account if the order is connected to your account. Contact us if you need help locating an order.

Will a sold-out item be restocked?

Restocks are not guaranteed. Subscribe to RED E Originals emails for confirmed product and drop announcements.

Do you offer wholesale?

Wholesale is not currently available. Businesses can register their interest through our Contact page.